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Frequently Asked Questions

ADA seating is available behind the back row of our sections at Truist Field. Please call (704) 274-8282 to speak to a ticket sales representative in order to ensure a seat that will meet your needs. An elevator behind Section 109 is accessible for those fans with tickets for the Upper Club Level or Lexus Dugout Suites. There is a ramp located at our main entrance at the corner of South Mint Street and Martin Luther King Jr Boulevard.

ADA parking is available in the Mint Street Garage, located behind the Marriott Residence Inn. There is a fee of $5 to park in the Mint Street Garage.

No alcoholic beverages may be brought through any gate into Truist Field nor may any alcoholic beverages be taken out of the facility. North Carolina law prohibits the sale of alcoholic beverages to persons under the age of 21; proper age identification is required for anyone purchasing or consuming alcoholic beverages at Truist Field. All alcohol sales will conclude at the end of the 7th inning on a regular basis, however, Knights management reserves the right to discontinue alcohol sales without notice and/or refuse the sale of alcohol to any individual.

Truist Field welcome Service Dogs utilized by our guests with disabilities. For those guests interested in attending a specially designated Knights game with your dog, please come join us for our "Bark in the Ballpark" games.

Bags are permitted but will be checked. No outside food or beverage is permitted.

To ensure the safety of our fans, no cans, bottles, plastic containers, boxes, coolers or food packages will be permitted to be carried inside Truist Field. Please be advised that all bags are subject to search at any time while at Truist Field. Please note: The Charlotte Knights do allow fans to bring in one empty water bottle into Truist Field as water fountains are located throughout the ballpark. Ice is available to fans (upon request) at concession stands.

The Knights allow fans to celebrate a special occasion at a game with a personalized message on the video board. These announcements can be purchased at the Guest Services booth on the day of the game for a $25 donation benefitting Knights Charities.

All cameras must be handheld and no longer than 5" in length. No tripods or monopods will be permitted. Hand-held video cameras and still cameras for personal use may be brought into the ballpark, provided no game action is recorded in accordance with Major League Baseball regulations.

Truist Field offers complimentary admission to children 2 years of age and under. However, children under the age of 2 without a ticket are required to sit in their parent or guardian’s lap and not occupy an additional seat. Promotional giveaway items are only available for ticketed guests.

No abusive language or any behavior that can be viewed as offensive to others will be tolerated anywhere at Truist Field. Fans are strictly prohibited from entering the playing field at any time. Failure to adhere to Truist Field policies will result in ejection from the stadium.

If you have any questions about Truist Field or need assistance, please visit our Acosta Guest Relations Booth, located on the concourse behind Section 104.

Truist Field accepts the four major credit cards: VISA, MasterCard, American Express, and Discover.

Letters to Charlotte Knights players should be addressed to:

(Player Name)
Charlotte Knights
324 South Mint Street
Charlotte, NC 28202

If a response is desired, please enclose a self-addressed, stamped envelope. The Charlotte Knights cannot assume responsibility for lost, misdirected, or unanswered requests.

First Aid at Truist Field is provided by Atrium Health. The First Aid room is located on the concourse just behind section 106.

Please be aware that the ball can be hit into the seating area. Stay alert any time you are in the seating area. If you catch a foul ball, please feel free to keep it! Also, be on the lookout for bats as they are sometimes unintentionally tossed into the stands.

Gates at Truist Field open an hour and five minutes prior to game time. For a 7:04 pm game, gates will open at 6:00 pm. For a 5:05 pm game, gates will open at 4:00 pm For a 2:05 pm game, gates will open at 1:00 pm.

Gift cards for the Charlotte Knights can be purchased in increments of $25 at our Team Store.

There's never been a better way to entertain a group! Bring the whole gang out for great food and family entertainment at Truist Field! We'll make your event memorable, affordable, and hassle-free. Call (704) 274-8332 to speak with a Group Sales representative today.

Requests for an appearance from Homer can be completed using our online form here.

With a $25 donation to Charlotte Knights Charities, you are able to secure a message for a loved one on the main video board. When confirmed, your message will be run in the middle of the 4th inning at your Knights game of choice. Online form.

Items can be turned in to, or retrieved from, the Acosta Guest Services Booth located behind Section 104.

All the latest Knights gear can be found at the Official Team Store -- the Knights Armor Shoppe -- on the main concourse behind Section 103. The store is open throughout the game, with regular store hours from 10:00 am - 5:30 pm Monday through Friday.

All games of our 2021 season at Truist Field in Charlotte will be broadcast live on radio on ESPN Charlotte 730 AM, and Matt Swierad returns as the "Voice of the Charlotte Knights." Mike Pacheco joins Swierad in the booth at all home games.

In the event five innings of one game are not completed, your ticket may be exchanged for a ticket of equal or lesser value for any remaining 2021 regular season home game, based on availability. Your ticket may be exchanged at the Charlotte Knights Box Office. There will be no refunds issued.

When the game is officially delayed, play will continue as soon as weather permits. Tickets cannot be refunded or exchanged. If the Knights cancel a game due to weather prior to gates opening, it will be posted immediately on

Restrooms are located throughout the concourse and are ADA accessible. Family restrooms are located throughout Truist Field as well.

All fans and their bags are subject to inspection upon entering Truist Field. Glass, alcohol, bottled water, food, weapons, laser pointers, and any other objects deemed disruptive by security are not permitted into Truist Field.

There is no smoking allowed in the seating bowl or the covered concourse area. Smoking is allowed in the "Smoking Zone", which is located behind the left field picnic area. (Note: E-Cigarettes are also not allowed in the seating bowl or covered concourse area).

You can get great Charlotte Knights tickets by calling (704) 274-8282, ordering online, or visiting Truist Field in person at either of the following locations:

Game Days
Box Office, Monday - Friday: 9:00 am - end of the game
Box Office, Saturday - Sunday: 10:00 am - end of the game

Non-Game Days
Box Office, Monday - Friday 9:00am - 5:00pm
Box Office, Saturday & Sunday: CLOSED

The ticket office at Truist Field is located at the corner of Martin Luther King Jr Blvd and Mint St near the main entrance to the ballpark.

Umbrellas are permitted into Truist Field, we just ask that spectators do not have them open while the ball is in play.

Tickets that have been purchased and left for pick up at Will Call can be claimed at the Will Call windows at our Ticket Office. Proper identification is required to claim the tickets.