The health and safety of our guests, employees, players, coaches, and training staff is of the highest priority for MountainStar Sports Group, the El Paso Chihuahuas and El Paso Locomotive FC. The Chihuahuas and Locomotive are committed to practice the best and safest efforts to keep the community safe when attending baseball, soccer and other events at Southwest University Park.
The steps outlined in this document are intended to protect our guests, employees, players, coaches, and training staff. We will continue to follow the guidance of local, regional and national health and government agencies, and commit to develop policies and procedures in determining the appropriate time for hosting various events at the ballpark. The input of local and regional health partners will play a significant role in informing the below policies.
HIGHEST STANDARD OF CLEANLINESS
Become a leader in the industry and create a cleanliness policy in line with local, regional, and national health and government agencies.
MINIMAL CONTACT ENVIRONMENT
Create a stadium environment that minimizes the number of physical contact-points with surfaces, guests, and employees.
Throughout the experience/fan journey in Southwest University Park, we will mitigate key congregation points when necessary to support social distancing.
*In addition to the ballpark’s Clear Bag policy, walk-through metal detectors will be utilized at all gates for security screening in an effort to promote social distancing and speed of entry.
Walk-through metal detectors will be utilized at all gates for security screening in an effort to promote social distancing and speed of entry.
Hand Sanitizing Stations
Each ballpark entrance has added hand sanitizing stations with others located throughout the ballpark near concession stands, in restrooms, along the concourse, and at both retail stores.
Tickets, personal items, and bags are to be held by guests only – staff will scan or view without contact.
One sealed, plastic water bottle per guest is permitted, as in previous seasons.
For a list of prohibited items, see Ballpark Information & Guidelines.
Security and Bag Policy
Southwest University Park has adopted a Clear Bag policy, to assist with the health and safety of all.
Approved standard (non-clear bags) are limited to small clutch purses or similar, and must be smaller than 6.5 x 4.5". All other types must be clear, and may be no larger than 12 x 6 x 12".
See Clear Bag Policy for full details.
Posted CDC guidelines in areas with high visibility to guests, staff, and team personnel, especially in high traffic locations.
Appropriate video and public address announcements will promote cleanliness and other best practices.
All Southwest University Park, El Paso Chihuahuas, and El Paso Locomotive FC website and social media platforms will be updated on current best practices and ballpark protocols.
Guest elevators have a capacity of 2 guests at any given time for proper distancing. If an available option, see the nearest staff member for stair locations.
FACIAL COVERINGS & PPE
Facial coverings will no longer be required at all events for ticketed guests who are fully vaccinated against COVID-19. Facial coverings are still recommended for guests who are not vaccinated.
FOOD & BEVERAGE
Southwest University Park will work with their concessionaire company, Pro Sports Catering (PSC) to ensure all ballpark and health standards are consistent.
Mobile ordering options and self-service kiosks are available at designated locations throughout the ballpark to expedite food & beverage sales and create fewer points of contact for guest and staff safety.
HEALTH & SAFETY GUIDELINES
All guests and staff members are encouraged to adhere to the following guidelines:
Wash hands often with soap and water or use alcohol-based hand sanitizer, upon entry and as recommended throughout the game/event.
Cough and/or sneeze into the elbow or into a tissue. Throw away the tissue immediately after use and wash hands.
Keep a safe distance from others at all times.
All are encouraged to stay home when sick.
If anyone begins to feel ill, they may report to the Guest Services Center, any member of Management, or the First Aid Room for medical assistance.
Southwest University Park is a cashless facility.
Only major credit and debit cards, and preloaded tickets are accepted at both the Durango and Santa Fe box offices, all food and beverage locations, the Chihuahuas and Locomotive Team Shops, and the 50/50 Jackpot presented by Texas Gas Service.
Apple Pay and Google Pay is also available at the Team Shops and concession stands.
With a cash free system, Southwest University Parks looks to decrease transaction times, create faster moving lines, create fewer points of contact for fan and staff safety, and improve overall guest satisfaction.
When appropriate for privacy, restroom doors will be propped open to encourage touchless entry/exit.
Restroom fixtures and equipment will have rotating closures based on ballpark sanitization schedule to allow for proper disinfecting and social distancing.
Existing restroom fixtures such as sinks, paper towel dispensers and flush valves utilize motion sensors to limit contact.
Both team shops will adhere to capacity guidelines.
Team shops are cash-free. Major credit cards, preloaded tickets, and Apple or Google Pay are accepted.
SOCIALLY DISTANCED SEATING
All tickets are manifested, assigned seating.
Seating Manifest 1
To ensure social distancing of 12 feet, 2 rows will be eliminated from sale between each seated row, as well as every 4 aisle seats that are adjacent to another seating section. Within the rows utilized, the ticketing system will automatically block off at minimum 6 seats next to an individual group or family purchase. No more than two group or family purchases per row, to allow aisle access for each group, and therefore, eliminating any need for crossover.
Seating Manifest 2
To ensure social distancing of 6 feet, every other row will be eliminated from sale as well as every 2 aisle seats that are adjacent to another seating section. Within the rows utilized, the ticketing system will automatically block off at minimum 3 seats next to an individual group or family purchase. No more than two group or family purchases per row, to allow aisle access for each group, and therefore, eliminating any need for crossover.
TICKET PURCHASING & SERVICING
All tickets purchased at the Southwest University Park box offices will be delivered digitally. This includes tickets purchased prior to one hour before the start of an event at the ballpark. Major credit and debit cards is the preferred method of payment at Southwest University Park.
If a guest would like to inquire about changing their seat location once in the ballpark, the internal Advance Ticket Window at both box offices can assist. All exchanges are subject to availability.