As you are probably expecting, events are going to look a little different than in years past. With your help, we can still provide the same amazing experiences you have grown accustomed to over the years.
The safety and well-being of the community, guests and staff is of the utmost importance to the Frisco RoughRiders. Our organization will continue to follow the guidance of national, state and local agencies in the development of our COVID-19 policies and all guidelines from the Centers for Disease Control and Prevention (CDC) and the State of Texas will be strictly followed and enforced during all events at Riders Field. It is our intent to do everything to ensure the health and safety of our guests and ballpark staff and to make sure The Ballpark meets or exceeds all recommended standards. Please help us keep our events safe by following these new policies when you visit Riders Field.
The procedures identified below represent practical best efforts to keep our community safe. The public’s cooperation is requested in executing this plan. Please do not attend an event at Riders Field if you have been knowingly exposed to COVID-19 in the 10 days prior to an event.
Acknowledgement of Potential Exposure: The Frisco RoughRiders have taken enhanced health and safety measures - for you, other patrons, staff and/or players. You must follow all posted instructions while visiting Riders Field. An inherent risk of exposure to naturally occurring diseases, including but not limited to the novel Coronavirus or COVID-19, (collectively, the “Naturally Occurring Diseases”) exists in any public place where people are present. Naturally occurring diseases are extremely contagious and can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable. By attending the premises, holder, on his/her own behalf and on behalf of minor(s), knowingly and voluntarily assume the risk of exposure to naturally occurring diseases and possible infection and is deemed to have given a full release of liability to the released parties to the fullest extent permitted by law.
Bags that are permitted included:
- Bags and purses that do not exceed 16" x 16" x 8"
- One-gallon clear plastic freezer bags
- Medical bags and manufactured bags that accompany infants and young children will be permitted
Bags not permitted include:
- Backpacks, printed-pattern plastic bags, fanny packs, reusable grocery totes, mesh or straw bags, duffle bags, large totes, camera or binocular cases.
Other items that are not permitted at Riders Field include:
- Beach balls and other inflatables
- Glass bottles
- Firearms or other weapons (e.g., knives)
- Laser devices and pointers
- Skateboards and rollerblades
- Toy guns and knives (including water guns)
- Sticks and clubs
- Unmanned aerial vehicles
ATM. There is one InTouch Credit Union cash ATM machine. One is located in the Home Plate building next to the Riders Field Ticket Office. The ballpark is cashless with few exceptions.
Bags & Purses. Bags and purses will be searched. For more info, see above.
Elevators. There are two elevators located next to the home plate gate. The elevators allow access to the Executive Suites and press levels. In addition, there is an ADA elevator for Founder's Membership seat access.
Entrance Gates. Entrance gates are located behind Home Plate and in Left Field. Gates will be opened one (1) hour prior to the scheduled game time. An entrance gate is open one (1) hour and thirty (30) minutes prior to each game for Season Ticket Members and Suite Ticket Holders. This gate is located on the 1st base side.
Family Restrooms. On the concourse level, Family Restrooms are located near sections 103 and 123 and on the Suite Level in the Home Plate building.
Food & Beverage. Fans are not permitted to enter Riders FIeld with outside food or beverage of any kind. Containers such as picnic baskets, coolers or ice chests are not permitted. You are allowed to bring bottled water if the label is removed. Riders Field security reserves the right to inspect any package or container coming into the ballpark.
First Aid. If you are in need of medical assistance, please contact the nearest RoughRiders employee, or you can find assistance at the First Aid Office located next to the Ticket Office behind Home Plate.
Foul Balls. Please be alert of foul balls and other "debris" that may come into the seating area from the playing field. All fans are subject to the possibility of being hit by a flying object from the field. These objects are traveling at fast speeds and may be very dangerous. Please keep any foul ball you catch as a souvenir of your night at Riders Field. Immediately report any injuries to the nearest RoughRiders staff member. The RoughRiders are not responsible for any fan being hit by a foul ball or other debris.
Giveaways and Promotional Items. Due to the limited nature of our giveaways and promotional items, please be aware that all giveaways and promotional items are limited to ONE ITEM PER PERSON (not one item per ticket) and fans must be present to receive a giveaway. Additional restrictions and qualifiers may be announced in conjunction with specific giveaways.
Guest Services. Guest Services is located on the Concourse Level near the Home Plate building.
Lazy River: Lockers are available to store your belongings in. A member of our staff will be at the Lazy River and can point you in the right direction when you arrive. Bags and purses that do not exceed 16" x 16" x 8" are permitted. Gates open one hour prior to game time and the Lazy River is open until the end of the game.
Lost & Found. During the game any found items will be taken to Guest Services. To claim a lost article, visit Guest Services or call the RoughRiders at 972-334-1900.
Merchandise - The Riders Outpost. The Riders Outpost is located on the main concourse on the third-base side of the Home Plate gate. The Riders Outpost is open Monday-Thursday from 10:00 a.m. - 5:00 p.m. and on Friday from 10:00 a.m. - 4:30 p.m. as well as during game days.
Peddling or Vending. The peddling or vending of merchandise or other printed materials at Riders Field or surrounding grounds is not allowed. The Frisco RoughRiders must grant written permission for these activities.
PlayBall! Game Program. This digital-only game program is included in the price of admission and available upon entrance to the ballpark. Rosters, stats and scorecards are available for free at the guest services booth located behind home plate.
Smoking. Smoking (including e-cigarettes and vaping) is not allowed in Riders Field under City of Frisco Ordinances 00-12-12 and 06-11-118, and is punishable by a $2000 fine.
Re-Entry. If you must leave Riders Field during a game, re-entry is permitted. However, anyone leaving the ballpark intending to re-enter must have their ticket. The ticket must be scanned before exiting and re-entry into the ballpark. Please contact your usher for directions to the designated re-entry gate.
Trespassing on the Field. Anyone trespassing on the playing field will be ejected and subject to arrest and prosecution in accordance with city and county law.
Dugouts. The RoughRiders dugout is located on the 3rd base side of the field. The visiting team's dugout is located on the 1st base side of the field.
Fan Mail. Letters to RoughRiders players or mascot should be addressed to the intended party and mailed to:
7300 RoughRiders Trail
Frisco, TX 75034
Tours. For more information on tours of Riders Field, check out our page on ballpark tours.
Major League Affiliation. The Frisco RoughRiders are the Double-A, Texas League affiliate of the Texas Rangers.
Speakers. We want you to know all about us, our first-class ballpark, and how we make Minor League Baseball fun for all ages. To schedule a speaker, please fill out the RoughRiders Speakers Bureau Request Form by clicking here.
Strollers. Strollers are allowed at Riders Field.
Tryouts. The Frisco RoughRiders do not offer open tryouts. All of our players are assigned to us by our Major League affiliate the Texas Rangers.
Change of Address. We want to make sure we have your current information. Let us know any time you have an address, phone, email or fax change. Attn: Ticket Office. You can also email any account changes to [email protected]. If your tickets are in your company name, please send your request on company letterhead. Or, use "My Riders Account" on the web site. And, if you happen to have a partner that shares your account-we can add their contact information as well. Let us know.
Group Tickets. Let us help you create a group outing for your company, family, friends, church, school or sports organizations. We have options for groups of 20 or more, but seating is limited. Call our Group Sales Department at (972) -334-1901 to schedule your group outing today. All Group, Hospitality, Season, and Single Game Tickets are non-refundable and non-transferable. Group Tickets may not be refunded or exchanged. Full payment for group seating is required 45 days prior to the game date. In the event of cancellation outstanding balances are expected to be paid in full. All ticket payments are non-refundable.
Loaded Value and Gift Certificates are available for in-game concessions. For more information contact your Sales Rep or [email protected]
ADA Accessible Seating. Riders Field meets the Americans with Disabilities Act (ADA) requirements for accessible seating. If you need ADA seating, please advise your account representative.
Lost or Stolen Tickets. If you have any issues, please contact us at [email protected].
*Military Discount. *Active and retired members of the military can receive a $10 ticket if they show their military identification at the Riders Field Box Office.
Online Renewal. Each season you have the option to renew your tickets online. If you have any questions pertaining to renewals of your season tickets, please contact the ticket sales department at 972-731-1901.
Rained Out Games. The Frisco RoughRiders will make every reasonable attempt to complete each and every home game. However, in the event of a rainout in which five (5) innings have not been completed (4 1/2 if the home team is leading), your ticket will be a rain check that may be exchanged for a ticket of equal value for any other regular season game in the current season. All ticket exchanges are for any future regular season game in the same season and are subject to availability. All weather-related updates will be posted on social media channels.
Resale of Tickets. Tickets may not be resold or offered for resale in any manner in violation of any Federal, State or local law or regulation and cannot be resold on the premises of Riders Field. All ticket purchases are final, payments are non-refundable. The Frisco RoughRiders cannot guarantee any ticket purchased on the resale market.
Lawn. The Lawn is the grass area beyond the outfield fences. General Admission seating is available in this area for all games. Blankets and back supports are welcome - lawn chairs or inflatable chairs are not permitted.
Ticket Exchanges. Only season tickets are eligible for exchange. Season ticket members may exchange unused tickets for a ticket to a different game at any time. If you have a food inclusive ticket (Founders and/or Teddy Members), you must give us at least 48 hours' notice before the game for which you held the original ticket, to be able to exchange your unused ticket for another food inclusive ticket. If you do not give us at least 48 hours' notice, you still may exchange your ticket at any time, but only for a non-food inclusive ticket.
Ticket Policy for Children. Any fan two (2) years or younger and sitting on a lap does not need a ticket.
Will Call Window. The Will Call window is located at the Riders Field Box Office in the Home Plate Building and will open 2 hours prior to the start of the game. Will Call will remain open until the start of the 7th inning.
GROUP TICKET POLICIES
Group Minimum. The group minimum is 10 tickets for most group outings but may be larger for certain areas.
Payment Options. A 25% or $100 (whichever is greater) non-refundable deposit is required to hold seats for a specific game. The remainder of the payment is due 45 days prior to the game date.
Promoting Your Group Outing. We can provide you with flyers to distribute to your group or posters to hang up in your office.
Advanced Booking of Your Group. To ensure you get the date you want and the seats you want we recommend booking your group as far in advance as possible.
Group Outing Parking Options. You can pre-purchase parking for just $5 a car. Drive-up parking is available for $10 per car on the day of the game and is subject to availability.
Fundraising Opportunities. We can help your organization raise money! For more information, contact [email protected].
Catering Options for Group Outings. Groups that purchase hospitality areas such as patios or party decks can choose from a variety of options on our catering menu.
*_Deuce Dollars. *_Deuce Dollars are sold in increments of $5 and can be used just like cash at any of our concession stands.
Frisco RoughRiders Fan Behavior Policy
The Frisco RoughRiders are committed to creating a family-friendly and welcoming environment at the ballpark for all guests. As part of that commitment, we have adopted this written policy addressing fan behavior. The policy includes a Fan Code of Conduct, which is fan-facing and describes how fans are expected to behave.
All Frisco RoughRiders staff, including game-day staff, must receive a copy of this policy before working any games. In addition, all staff must receive annual training on this policy, the substance of the Fan Code of Conduct, and how to respond to prohibited fan behavior. All training will be documented.
A copy of the Fan Code of Conduct can be found at any entrance gate to the ballpark, at any guest services booth, on ridersbaseball.com, and in the official game program.
Fans will be notified before and during the game through public service announcements (“PSAs”) on the main video board that summarizes the Fan Code of Conduct, the penalties for violation, and how to report prohibited behavior.
Reporting An Incident
Any game-day staff member who witnesses or receives a report of prohibited fan behavior by a fan must report the incident to a Club security supervisor. This can be done by contacting your immediate supervisor, notifying a nearby security staff member, or by contacting Scott Burchett, at [email protected].
Use of derogatory language by a fan toward a player, umpire, Club staff, or their family members must be documented by the Club and reported to the Club’s General Manager and to the Commissioner’s Office via email to [email protected]. Clubs must seek to collect the name and identifying information of the fan and must include in their report a description of how the Club addressed the incident and any planned discipline.
Fan Code of Conduct
In order to provide a welcoming experience for all, the Frisco RoughRiders have implemented a Fan Code of Conduct. Out of respect for fellow guests, players, coaches, and ballpark staff, all guests are prohibited from:
· Trespassing on the playing field at any time;
· Interfering with baseballs that are in play;
· Throwing or tossing objects;
· Using foul, obscene or derogatory language (see below) or gestures;
· Misusing or over consuming alcohol, including, underage consumption;
· Behaving in a manner that is disruptive, unruly, or abusive;
· Accessing areas of the ballpark without a proper ticket, pass, or credential;
· Misusing tickets, passes, or credentials in any way; or
· Bringing prohibited items into the ballpark.
Derogatory language is defined as offensive language concerning a person’s race, ethnicity, gender, religion, disability, age, sexual orientation, or national origin, and anyone using such language is subject to automatic ejection from the ballpark.
Violations of the Fan Code of Conduct will not be tolerated and may lead to ejection from the ballpark, a ban on attending future games, or other consequences. Guests who are found to have used derogatory language will be ejected from the ballpark.
Guests are encouraged to report violations of the Fan Code of Conduct to the nearest ballpark staff member. This can be done in person, at the nearest Guest Services location, directly with Ballpark Security or emailing [email protected].
Please keep at least 6 feet of distance from other guests at all times. This includes entry and exit as well as when moving around Riders Field and standing in lines.
The majority of the seating bowl will be available for purchase without restrictions. For guests who would prefer to purchase seats in the seating bowl that are socially-spaced, the RoughRiders have designated Sections 104 & 105 for such instances. All hospitality/suites/group spaces, along with the Lazy River, are open at 100% capacity.
The Ballpark will work toward limiting cash transactions, including in the areas of parking, food/beverage, and merchandise. This will assist in limiting direct contact between employees and guests.
The RoughRiders will sanitize all areas of The Ballpark with approved COVID-19 cleaning supplies and will also routinely disinfect high-traffic areas throughout events held at The Ballpark. We have increased regularity and scope of ballpark wash-downs and cleanings. We have also added sanitizing stations for public and employee use which will be available throughout The Ballpark.
We will conduct temperature checks for all full-time, part-time, and third party staff members prior to entering the ballpark. Staff members showing any signs of illness will be sent home immediately. All fan-facing staff members shall be required to wear protective face coverings, as necessitated by current guidelines and best practices policies. In addition, our staff will be instructed to make the following changes to fan-facing interactions, without limitations: 1) Prohibit handshaking and physical contact with guest and other employees; 2) Employees will be required to wear masks; 3) Employees handling food will be required to wear protective gloves and masks; 4) Prior to the start of each shift, and continuing when appropriate, employees will be required to wash their hands and put on a new pair of gloves; and 5) Ongoing training to educate staff on new, updated guidelines and procedures.
The RoughRiders will encourage proper distancing upon entry, including and without limitation, walkways and sidewalks leading to ballpark entrances. Stanchions and/or space markers, as well as additional personnel, will promote proper distancing between guests entering and exiting The Ballpark. Entry gate lines will be widened to create more distance between guests. The Ballpark will have designated entrance and exit gates, with seating location determining which gates guests are encouraged to enter. Gates will open one hour prior to game time.
Select ballpark ticket windows will be closed to ensure proper distancing between guests. As a general practice, the RoughRiders will encourage the use of mobile/digital ticketing to reduce the use of in-hand tickets. RoughRiders season seat members and group customers will have the option of contactless ticket distribution; all subsequent exchanges or additional ticket requests will be encouraged to remain contactless. For your safety, all ticket windows and counters are to be wiped down every hour during an event and will be sprayed before and after each event. We will also provide stanchions and/or spacing markers to promote proper distancing between customers waiting in line at the box off windows.
The RoughRiders will put forth the following food and beverage protocols in place: 1) Staff members will adhere to the most recent guidelines in regard to the use of face coverings and gloves for the safety of our staff and guests; 2) Additional staff positions will be assigned specifically to disinfect surfaces before, during, and after events; 3) All employees will be required to wear protective masks and gloves; 4) Stanchions spaced in concession lines to promote distancing between guests waiting in line; 5) No dining or picnic table will be allowed to have more than six (6) patrons throughout all areas of facility; 7) Tables in all hospitality areas will be set at least 6’ apart from each other; 8) All condiments will be provided by request only and in pre-packaged packets; 9) There will be the use of pre-wrapped cutlery, food served by staff members wearing protective mask and gloves and areas will be wiped down with disinfectant before and upon the completion of serving in the Group Areas; 10) The RoughRiders will encourage the use cashless payments throughout The Ballpark, this includes food/beverage, ticketing, and merchandise. Additional enhancements will be added as necessary under the guidance of the City of Frisco and the State of Texas.
There will be posted COVID-19 signage in areas with high visibility to fans, employees, and team personnel as well as other awareness and instructional signage posted throughout The Ballpark. Frequent video and public address announcements will promote proper cleanliness, distancing, and similar health practices for guests. We will also partake in social media & e-blast awareness campaigns on best practices for fans and guests visiting The Ballpark. Signage will also be placed in restrooms to remind fans to thoroughly clean and sanitize their hands after visiting the restrooms.
- Kid’s Zone – Inflatables and standalone playground will be open.
- Concourse Flow – Stanchions and/or spacing markers will promote proper distancing between guests waiting in lines on the main concourse.
- Restrooms – All concourse level bathroom entry doors will be propped open during events (excluding the family restroom). There will be queue lines to be placed outside of each restroom. Restrooms will be sanitized frequently with disinfectant along with all surfaces. There will be an Usher attending outside each restroom to monitor overcrowding.
- Lazy River – Inner tubes will be provided. Sanitizer stations will be stationed at the entrances and bars and surfaces with be sanitized frequently.
- Riders Outpost (Team Store) – We will continue to encourage cashless transactions. There will be specifically marked entrance and exits for guests. We will limit the number of guests in the store at any one time. The sanitation of the store will occur at least every half hour. Guests will have sanitizer stations located throughout the store as well as have access to disinfectant wipes upon entry. Guests will be allowed to try items on, but it is strongly suggested items purchased be washed.
- Ushers/Ticket Takers – Ushers will be located throughout the concourse to continue the flow of traffic and cut down on stationary pods of guests. All railings throughout The Ballpark will be frequently wiped. Ushers will be prohibited from touching fans tickets when seat checking; fans will be required to show their tickets prior to going to their seats. Ushers will be discouraged from passing out any marketing or fundraising articles
- Medical Services – The Ballpark will work closely with its community medical partners to implement stringent protocols in place for medical services at all ballpark events. All public safety members will have temperature checks and screening before working.