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The Official Site of the Lake Elsinore Storm Lake Elsinore Storm

Your Guide To The Diamond

Advance Tickets
Guests can purchase tickets to upcoming Lake Elsinore Storm home games in a number of ways:

1) Internet: www.stormbaseball.com

2) By Phone: 951-245-4487

3) In Person: 500 Diamond Drive, Lake Elsinore, CA 92530

Box Office Hours

Day of the Week Times
Monday Closed
Tuesday 12 PM - 4 PM
Wednesday 12 PM - 4 PM
Thursday 12 PM - 3 PM
Friday 12 PM - 4 PM
Saturday Closed
Sunday Closed

Frequently Asked Questions

Alcohol Sales
California liquor regulations prohibit guests from bringing any alcohol into The Diamond. Alcohol may not be removed from the ballpark at any time. Guests who appear to be under the age of 30 will be required to show proper identification. Guests will be limited to two alcoholic beverages per transaction. All sales of alcoholic beverages cease at the end of the 7th inning. The Storm reserve the right to refuse or discontinue service of alcoholic beverages at any time.

Animals
Only certified service animals or service animals in training are allowed at The Diamond. All other animals are prohibited.

*Except on Woof Wednesdays!*

ATM Locations
For your convenience, a Guaranty Bank ATM is located on the concourse behind section 105.

Autographs
Fans are welcome to attempt to obtain autographs prior to and following home games. There are several areas near the playing field that may facilitate obtaining autographs. When seeking an autograph outside your designated seating assignment, you may be asked to return to your ticketed seat. The players and coaches are prohibited from signing autographs during the game.

Bag Search
All bags and personal items are subject to search upon entrance into The Diamond. Any confiscated items must either be discarded or returned to a vehicle. The Storm is not responsible for any prohibited items left at the gates.

Banners and Signs
The Storm request that banners and signs not be placed in the direct sight lines of the batter or the other guests. Signs and banners may not be hung over the railings or disrupt the game in play at any time. The content of the banner may not be political, commercial or obscene in nature. The Lake Elsinore Storm reserve the right and have sole discretion to permit or remove any sign or banner from the ballpark at any time.

Batting Practice
Batting practice is only open to the general public on dates specified by the Lake Elsinore Storm.

Birthday Packages
The Lake Elsinore Storm offers custom birthday packages for children of all ages. Make a long-lasting memory with Thunder and the Storm. Call 951-245-4487 for more information.

Bottles/Outside Beverages
No outside food or beverage may be brought into The Diamond. Exceptions include: One 20oz bottle of water per person, baby formula or liquids that are required for medical reasons. Please alert the security staff of any liquids into the stadium upon arrival.

Broadcasting
The 2022 season of Storm Baseball will be broadcasted live on our online audio platform as well as visually on MiLBtv.

Cameras and Camcorders
Guests of The Diamond are allowed to bring in still cameras as well as video cameras for personal use only. Those wishing to use tripods or other video equipment are asked to contact a Lake Elsinore staff member for assistance. When using cameras or camcorders, please be courteous and not obstruct the views of other guests. Any video or photography of The Diamond or Storm players and coaches cannot be used commercially without written permission from the San Diego Padres.

Children Age Restrictions
Children three years of age and under are allowed to enter The Diamond without a ticket, but must be lap held and not occupy an additional seat. Children over the age of three must have a ticket for entrance.

Community Relations
The Storm players and front office are visible and caring members of the community. Thunder, the Storm mascot, makes hundreds of appearances to promote literacy with the Reading for Rewards and Summer Reading Program. The organization often makes donations in support of local fund raising efforts. Donation requests should be done online at the Storm website under the heading of "Communities." From the months of April thru September, player appearances can be arranged as well. All donation and appearance requests must be made no less than two weeks prior to the event.

Concessions
The Diamond has several fixed and portable concession stands offering the standard ballpark fare of hamburgers, hot dogs, peanuts, and cracker jacks. The Diamond Taproom is a full-service restaurant on our third base side, with a wide variety of options that can be enjoyed at a table inside or a to-go order to enjoy in the stands.

Credit Card Policies
Visa, Mastercard, American Express and Discover are all accepted forms of payment for ticketing, food and retail purchases. A valid ID is required for all credit card purchases. We are a mostly cashless venue with no cash being accepted for parking, at our team store, or in our concessions.

Credentials
Any member of the media wishing to obtain credentials to a game must submit an email request via phone or email. Requests should be made at least 24 hours prior to game. For more information contact Media Relations at [email protected]

Disabled Guests
Parking for disabled guests is available in both parking lot A and B. All vehicles wishing to park in handicapped spaces must display proper license plates or placards. The cost for parking is $10. Disabled seating is available behind home plate, the first base line and the third base line. Contact the Storm Ticket Office for more information regarding handicapped accessible seating.

Employment Opportunities
To apply for a seasonal position with the Lake Elsinore Storm, you must contact the Storm's HR Generalist, Katherine Strehlow, at [email protected]

Exit/Re-Entry
Guests wishing to leave The Diamond but planning to return during the same game must have their ticket and hand stamped at the gate prior to exiting. No alcohol is permitted upon exiting.

Fan Mail
Mail for the Lake Elsinore Storm players and personnel can be sent to:

Lake Elsinore Storm

Attn: Player or personnel

500 Diamond Drive

Lake Elsinore, CA 92530

Please be advised that items sent through the mail to be signed are done so at your own risk. The Storm are not responsible for items not signed or returned to the sender.

Promotional Items
Promotional items are distributed to guests who meet specific promotions requirements such as age limit or for the first pre-determined number of fans through the gate. Promotional items are not available to pick up prior to gates opening. Promotional items are given on a per-person, not per-ticket, basis. For a complete list of promotional items call the Storm front office at 951-245-4487 or look on the promotional schedule online here.

Rain Check
If a regular-season game is not played, your ticket stub may be exchanged, subject to availability, for a ticket of equal or lesser value, good at any Lake Elsinore Storm regular-season home game excluding exhibition games or Independence Day celebrations.

Scoreboard Message
Personalized birthday or other celebratory messages can be displayed on the video board in left field for a small donation to a local Lake Elsinore Charity. Guests should visit the Thunder Staffing Information Booth upon arrival to the ballpark. The Storm do not guarantee all messages will be displayed.

Season Tickets
Full season tickets offer you the best seats - of your choice - for all 70 home games. With discounted prices, unused ticket exchanges and guaranteed giveaways, you can't lose! Mini Plan packages beginning at seven games are also available. Contact the Storm front office at 951-245-4487 for more information.

Smoking Policy
The Diamond is a smoke-free facility. Guests who wish to smoke while at The Diamond are required to utilize the designated smoking areas located outside of the gates.

Solicitation and Distribution of Literature
Guests are prohibited from distributing banners, booklets, business cards, commercial advertising, flyers, folders, handbills, leaflets, notice, pamphlets, or any other written or printed materials without permission from the Lake Elsinore Storm. In addition, the Storm prohibit the placing of any of the above listed items on the windshields of parked vehicles.

Suite Rentals
Suites are available to rent on a full-season basis. Nightly suite rentals are available on our ticketing website, or by contacting the Storm front office at 951-245-4487.

Tailgating
Tailgating is permitted in Lot C. Parking is pay per space, at $10 per space. Any alcohol and glass is prohibited. No open flames allowed.

Ticket Delivery Options

Digital tickets can be accessed directly on your mobile devices or can be printed at home. Assistance accessing digital tickets is available at the ticket windows during box office hours.

Umbrellas
Umbrellas are not permitted inside the ballpark.

Water Bottles
All water bottles must be disposable. Reusable, unsealed bottles will not be permitted inside the stadium.

Code of Conduct

Lake Elsinore Storm Fan Code of Conduct

The Lake Elsinore Storm are committed to creating a family-friendly and welcoming environment at the ballpark for all guests. As part of that commitment, we have adopted this written policy addressing fan behavior. The policy includes a Fan Code of Conduct, which is fan-facing and describes how fans are expected to behave.

All Lake Elsinore Storm staff, including game-day staff, must receive a copy of this policy before working any games. In addition, all staff must receive annual training on this policy, the substance of the Fan Code of Conduct, and how to respond to prohibited fan behavior. All training will be documented.

A copy of the Fan Code of Conduct can be found at any entrance gate to the ballpark, at any guest services booth, on stormbaseball.com and in the official game program.

Fans will be notified before and during the game through public service announcements (“PSAs”) on the main video board that summarize the Fan Code of Conduct, the penalties for violation, and how to report prohibited behavior.

Reporting An Incident

Any game-day staff member who witnesses or receives a report of prohibited fan behavior by a fan must report the incident to a Club security supervisor. This can be done by contacting your immediate supervisor, notifying a nearby security staff member, or by contacting Katie Strehlow

Use of derogatory language by a fan toward a player, umpire, Club staff, or their family members must be documented by the Club and reported to the Club’s General Manager and to the Commissioner’s Office via email to [email protected]. Clubs must seek to collect the name and identifying information of the fan and must include in their report a description of how the Club addressed the incident and any planned discipline.

Fan Code of Conduct

In order to provide a welcoming experience for all, the Lake Elsinore Storm has implemented a Fan Code of Conduct. Out of respect for fellow guests, players, coaches, and ballpark staff, all guests are prohibited from:

  • Trespassing on the playing field at any time;
  • Interfering with baseballs that are in play;
  • Throwing or tossing objects;
  • Using foul, obscene or derogatory language (see below) or gestures;
  • Misusing or overconsuming alcohol, including, underage consumption;
  • Behaving in a manner that is disruptive, unruly, or abusive;
  • Accessing areas of the ballpark without a proper ticket, pass, or credential;
  • Misusing tickets, passes, or credentials in any way; or
  • Bringing prohibited items into the ballpark.

Derogatory language is defined as offensive language concerning a person’s race, ethnicity, gender, religion, disability, age, sexual orientation, or national origin, and anyone using such language is subject to automatic ejection from the ballpark.

Violations of the Fan Code of Conduct will not be tolerated and may lead to ejection from the ballpark, a ban on attending future games, or other consequences. Guests who are found to have used derogatory language will be ejected from the ballpark.

Guests are encouraged to report violations of the Fan Code of Conduct to the nearest ballpark staff member. This can be done in person, at the nearest Guest Services location, directly with Ballpark Security.