Q: Is Jackson® Field™ cashless?
A: Yes, Jackson® Field™ became entirely cashless in 2021. Going cashless has made for faster, safer, and more secure transactions. Credit and debit cards will be accepted at all concession stands and the Nuts & Bolts retail store. If you only have cash for in-stadium transactions, it can be exchanged for Lugnut Loot or a prepaid food card at Guest Services.
Q: Where should I park?
A: Public parking is available on streets, parking lots, and parking ramps in a four-to-five-block area around the ballpark. The Lugnuts are not responsible for any acquired parking tickets given out by the City of Lansing.
Q: What's your official rain policy? Do I receive a refund if it rains?
A: If a legal game is not played, this ticket can be exchanged for any remaining regular-season game (in the same calendar year) subject to availability. A game is considered legal after 5 innings are played, except when the Lugnuts are leading after 4 1⁄2 innings. If the game is not rescheduled/resumed, refunds or credits will be as determined at the Lugnuts' discretion.
Q: I have a baby. Do they need a ticket?
A: No, they don't. Our minimum age for tickets is three years old - but if a child is under the age of three and requires his or her own seat, a ticket must be purchased.
Q: When do the gates open?
A: An hour and five minutes before First Pitch. So, for instance, if the game is scheduled to start at 7:05, fans will be welcomed in at 6 p.m.
Q: Where is Guest Services?
A: The Guest Services Desk is located on the concourse level behind Section H.
Q: Where's your First Aid station?
A: Our first aid facility is located on the concourse level in the corridor behind Section F.
Q: How do I have the P.A. announcer announce a birthday?
A: Come to the Guest Services Desk before the end of the second inning and give the guest services representative the necessary information.
Q: What's your alcohol policy?
A: Fans may not bring alcoholic beverages into or out of the ballpark. Guests purchasing alcohol at Lugnuts games must show proof of legal drinking age. Sales of beer and alcohol end after the first pitch of the 8th inning. The Lansing Lugnuts reserve the right to deny the sale of alcoholic beverages.
Q: Can I bring my dog to see the Lugnuts?
A: Dogs are welcomed every Wednesday home game for Dog Days of Summer, though they are not allowed in indoor spaces, including the Shaheen Cadillac Club Suite Level. Otherwise, pets that are not service animals are not permitted in the ballpark, excluding special events.
Q: It's looking like rain. Can I bring an umbrella?
Q: Can I bring in outside food?
A: No bottles, cans, food, beverages, or containers are permitted to be brought into the ballpark.
Q: Do you have barrier-free and wheelchair-accessible seating?
A: Yes, we have barrier-free seating available for fans at all levels in the ballpark, accommodating wheelchairs and companion seating. Requests for barrier-free seating must be made when tickets are purchased.
Q: Can I borrow a wheelchair while I'm at the ballpark?
A: Yes. Please come to the Guest Services Desk on the concourse behind Section H, or ask a ballpark ticket representative for assistance.
Q: Do you have elevators, and where are they?
A: There are three elevators for fans at the ballpark. The elevator on the concourse behind home plate serves the Shaheen Cadillac Club. The right-field elevator accesses barrier-free seating and the left-field elevator accesses the Pepsi Porch and barrier-free seating.
Q: I lost my child! What should I do?
A: Report immediately to a representative at the Guest Services Desk on the concourse behind Section H. A guest services representative will contact security immediately. We also ask that parents instruct children in advance that if they should become separated to find a security officer, Lugnuts employee, or go to the Guest Services Desk.
Q: I need to leave the ballpark, but I'm coming back. What should I do?
A: Before exiting, get your hand stamped at any gate by a ticket taker for re-entry into the ballpark.
Q: What's Lugnut Loot?
A: Lugnut Loot is prepaid and comes in $1 and $5 increments. It can be used to buy food at any Jackson® Field™ concession stand, to purchase retail items at the Nuts and Bolts Store or to buy game tickets. Lugnut Loot can be purchased at the Nuts and Bolts Store or at the Box Office.
Q: Which MLB team are you affiliated with?
A: Since 2021, we've been the High-A affiliate of the Oakland Athletics, located between Low-A Stockton and Double-A Midland (followed by Triple-A Las Vegas) on the Athletics' minor-league ladder. We previously were the Low-A affiliate of the Kansas City Royals (1996-1998), Chicago Cubs (1999-2004), and Toronto Blue Jays (2005-2020), hosting four Midwest League All-Star Games and winning the 1997 and 2003 Midwest League championships.