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The Official Site of the Wichita Wind Surge Wichita Wind Surge

Ballpark A-Z Guide

Please use this page for information on all ballpark policies, procedures and general information. Should you need additional details, please contact our Front Office. Please note that all of the information listed on this page is subject to change as our season starts and progresses.

Ballpark Information & Guidelines

A

Accessibility

Kansas Truck Mobility ADA seating areas are located at the top of sections 4, 10, 12, 17, and 21.

Address and Phone Numbers

Riverfront Stadium

275 S. McLean Blvd.

Wichita, KS 67213

Front Office: (316) 221-8000

Ticket Office: (316) 221-8100

Team Store: (316) 221-8080

Advertising

For information regarding Wichita Wind Surge radio, signage, print, online, in-stadium advertising and promotional opportunities, please contact our Director of Sales, Brian Turner at [email protected].

Alcohol Sales

No alcoholic beverage may be brought into Riverfront Stadium nor may guests take any alcoholic beverages out of the ballpark or suites. Kansas law prohibits the sale of alcoholic beverages to persons under the age of 21. Guests, therefore, will be required to show proper ID when purchasing alcoholic beverages at Riverfront Stadium. Only two alcoholic beverages are allowed per person, per purchase. No fan will be served more than two alcoholic beverages at any given time. Alcohol sales end in middle of the 7th inning during a baseball game and at designated times during concerts and other events.

Animals

Only certified service dogs or service dogs in training that meet all of the State of Kansas requirements will be allowed into Riverfront Stadium. All other animals are strictly prohibited.

ATM

Riverfront Stadium is a cashless venue. Fans with cash wanting to exchange for a prepaid card can find a Ready Station® cash-to-card kiosk located in the Team Store or near the Guest Services Booth. The kiosk converts cash to card.

Autographs

Due to COVID-19 protocols, players and coaches will be unable to sign autographs for fans at this time.

B

Baby Changing Tables/Mother’s Lounge

Baby Changing Tables are in all restrooms throughout the concourse. The Mothers Lounge is a private room located on the concourse behind home plate for mothers wanting more privacy.

Bag Check

All fans will be required to adhere to a Clear Bag Policy upon entering the stadium. The only non-clear bags permitted into Riverfront Stadium will be manufactured diaper bags, medical bags and bags smaller than 4.5” x 6.5”. All bags including purses and/or clutches over 4.5” x 6.5” will not be allowed into Riverfront Stadium.

Banners and Signs

Banners and signs of any kind are prohibited during all events at Riverfront Stadium.

Baseball Buddies presented by Lane Enterprises McDonalds

Click Here to learn how your youth sports team can enjoy a special event at Riverfront Stadium.

Bathrooms

Stadium bathrooms are located on the main concourse, along the first and third base lines, and in left field. Please refer to the Riverfront Stadium Map (link).

Batting Practice

Standard gate opening time is 90 minutes prior to game time. Wind Surge batting practice begins prior to the gates opening and can conclude prior to gates opening as well. The visiting team batting practice can begin prior to gates openings and concludes approximately 60 minutes prior to game time. *Please note batting practice is at the discretion of each team and subject to change.

Beverages, Bottles and Cans

The Wichita Wind Surge stadium policies prohibit fans from bringing outside food, beverages, bottles and cans into its facilities. Exceptions include baby formula, baby food, and medication or other special needs.

Birthdays

Click here to learn how you can celebrate your birthday at Riverfront Stadium.

Box Office Hours

The Wind Surge Box Office is open from 10 AM - 5PM.

Broadcasts

All Wind Surge games will be broadcast live on Sports Radio KGSO, 1410 AM and 93.9 FM; listen here.

C

Camera and Video Equipment

Fans can bring still and hand-held video cameras with lenses 9” or smaller into Riverfront Stadium as long as the equipment does not interfere with another fan’s enjoyment of the game. Any rebroadcast or reproduction of the game or event without the express written consent of the Wichita Wind Surge is prohibited.

Cashless Payment

Riverfront Stadium will operate as a cashless facility, including in the areas of food/beverage, ticketing, merchandise, and parking lots operated by the team. This will limit direct contact between employees and guests. Fans with cash wanting to exchange for a prepaid card can find a Ready Station® cash-to-card kiosk located in the Team Store. The kiosk converts cash to card.

Child Ticket Policy

Children three (3) years of age and older require a ticket to enter Riverfront Stadium.

Concessions

Fixed concession stand areas are located throughout the stadium featuring a variety of food options. Portable concession carts featuring an additional variety of food and drinks are also located throughout the stadium. Credit Cards, Debit Cards, Gift Cards and Loaded Value tickets are accepted at all concession stands and portable carts.

COVID-19 Protocols

Please visit our COVID-19 protocol page for more information on regulations in the ballpark.

Credentials

Any member of the media wishing to obtain credentials to a game must submit a written request on company letterhead to Tim Grubbs, Director of Broadcasting & Team Travel via email at [email protected]

D

Donation Requests

Please visit the Wichita Wind Surge Donation Request page for complete information and submission details.

Dugouts

The Wind Surge dugout is on the third base side and the opponents on the first base side. Fans are asked to please remain off the dugouts at all times.

E

Emergencies

In case of emergency, please notify the nearest fan host or other staff member as soon as possible.Stadium First Aid and EMS personnel are present during all games and a first aid room is located on the concourse behind home plate. Should an emergency occur we ask that you clear the way for EMTs to have full and immediate access to provide medical care.

Exit and Re-entry

Guests may exit the ballpark at any time. Guests may only re-enter the stadium after obtaining a re-entry stamp from an attendant located near the exit gates

F

Fan Hosts

Fan Hosts are on duty throughout the game to assist fans in any way possible. Fans are also encouraged to stop by the Guest Services Booth located on the concourse behind home plate if assistance is required.

Fan Interference

Fans are not to interfere with any ball in play or throw objects onto the field. Anyone doing so will be subject to ejection from the stadium.

Firearms

Firearms of any kind are not permitted in the stadium nor on ballpark premises.

Field Access

In accordance with the Double A Central League rules, only authorized personnel with proper credentials will be allowed on the field before, during, or after a game or event. Any unauthorized person who travels onto the field will be removed from Riverfront Stadium and is subject to arrest and prosecution.

First Aid

The First Aid room is located on the concourse behind home plate. If first aid assistance is needed, please go to the First Aid room or contact the nearest Wind Surge Staff Member.

Food and Beverage Policy

Fans are not permitted to bring outside food or beverages into Riverfront Stadium for individual consumption, except for needed medical purposes.

*One 16 oz. sealed water bottle is permitted into the facility.

Foul Balls

Fans may keep baseballs hit into the stands. However, please be aware that balls or bats leaving the field of play may be dangerous. Fans are responsible for ensuring their own safety. Please do not interfere with the field of play.

Front Office

Meet the Wichita Wind Surge Front Office Staff. You can contact the Front Office at (316) 221-8000.

G

Gates Open

Stadium gates open 90 minutes before game time. Fans are encouraged to come out to the ballpark early and enjoy pre-game activities. Occasionally the Wind Surge may open stadium gates earlier than the standard 90 minutes.

Gift Cards

Gift Cards are available for purchase on our website or in the team store and can be used to buy merchandise, concession items, or game tickets.

Group Outings

Click Here to see how your group can enjoy a special event at Riverfront Stadium.

Guest Feedback

Your feedback is very important to us! Our goal is for all Wind Surge fans and guests to have a great experience while visiting Riverfront Stadium. Fans are encouraged to email [email protected] or stop by the Guest Services Booth to share their feedback.

Guest Services

The Guest Services Booth is located on the concourse behind section 10. Representatives are available to help with a variety of concerns, including lost children, first aid needs and other general inquiries. In addition, the Guest Services Booth is where fans can sign up for promotional activities and contests.

H

Home Runs

Fans may keep any balls hit into the stands. Batted balls can be dangerous, so we ask that fans stay alert at all times, even when out of your seat. When attempting to catch a foul or home run ball please do not interfere with the game in progress and be respectful of other guests. At no time should a foul or home run ball be thrown back on the field. Fans who fail to adhere to these rules face immediate ejection from Riverfront Stadium.

Hotels

The Wichita Wind Surge encourage out of town guests to visit The Hyatt Regency Wichita.

Address: 400 W Waterman St, Wichita, KS 67202

Phone: (316) 293-1234

Website: https://www.hyatt.com/en-US/hotel/kansas/hyatt-regency-wichita/wicrw

I

Internet Access

Fans can access public Wi-Fi under “Riverfront Stadium Guest”

J

Janitorial

You can help keep our ballpark immaculate by placing your trash in one of the many trash receptacles located throughout the ballpark.

K

Kids Play Area

The Credit Union of America Kid’s Play area will be closed until further notice due to COVID-19 protocols.

Kids Run the Bases

The Wind Surge offers children 12 and under the opportunity to run the bases after all Sunday home games. Listen to the public address announcer for specific directions on the Kids Run the Bases. The child must be accompanied by one adult if the child is unable to run the bases on their own. Children will line up to come down to the field in section 1.

L

Lost and Found

If you find or lose an item, please visit the Customer Service booth located on the concourse behind home plate. Fans may also call the Wind Surge office during normal hours to inquire about lost items.

Loaded Value

Loaded Value is a credit amount equivalent to cash loaded onto your ticket that can be used at any concession stand or the team store in the ballpark on gameday. Please ask a Wind Surge ticket representative more about all of the loaded value ticket options.

Lost Children

Every child should be told to contact a Wichita Wind Surge Representative if he or she becomes lost. A lost child should be taken to the Customer Service booth located behind home plate. If you become separated from your child, please contact the nearest Customer Service Representative.

M

Mascot

Learn all about our mascot here!

Merchandise

Official Wichita Wind Surge merchandise can be purchased in our Team Store located near the River Plaza Entrance or on concourse next to the Maple Gate. Wichita Wind Surge gear is also available online.

Minor League Affiliates

The Wichita Wind Surge are the AA affiliate of the Minnesota Twins. The Minnesota Twins have six Minor League affiliates: St. Paul Saints-AAA Affiliate, Wichita Wind Surge-AA Affiliate, Cedar Rapids Kernels-High A Affiliate, Fort Myers Mighty Mussels-Low A Affiliate, Gulf Coast League Twins-Rookie League, Dominican Summer League Twins-Foreign Rookie League.

N

National Anthem

Click Here to learn how you can audition for the 2022 season.

Netting

The Wichita Wind Surge is committed to providing a safe and secure environment for each person who enters Riverfront Stadium. Riverfront Stadium was the first Minor League Baseball Stadium to include protective netting from foul pole to foul pole in its design. However, please be aware that balls or bats leaving the field of play may still be dangerous.

Noise Makers

For the comfort and enjoyment of all fans, noisemakers of any kind (i.e., air horns, etc.) are prohibited at Riverfront Stadium.

O

Official Game

A game is considered official after 4 ½ innings have been completed if the Wind Surge are in the lead, 5 innings if the Wind Surge are losing at the time of the delay.

P

Party Areas

Please go to our Premium Hospitality page for more information!

Phone Numbers

Front Office Reception: (316) 221-8100

Ticket Office: (316) 221-8000

Team Store: (316) 221-8080

Program

Programs will be available for fans to purchase in our Team Store.

Prohibited Items

The following items are prohibited inside Riverfront Stadium:

  • Amplified music, bullhorns or loudspeakers (except as approved by the Wind Surge)
  • Animals (except ADA-recognized service animals)
  • Backpacks or bags larger than 4.5” x 6.5”
  • Ball retrievers (except baseball mitts)
  • Balls of any type
  • Balloons (except as approved by Wind Surge for special events)
  • Bats, full-sized brooms, sticks or rods (except small souvenir bats)
  • Bicycles (may be parked at approved bike parking at gates)
  • Bubble-making devices
  • Drones, remote-controlled unmanned aerial vehicles or other motorized vehicles/devices
  • Drugs or other illegal substances/paraphernalia (including medical marijuana)
  • Firearms
  • Fireworks or other incendiary devices
  • Frisbees, footballs or other throwable sports devices
  • Glass containers of any type
  • Hard-sided coolers
  • Hover boards
  • Inflatables (unless approved by the Wind Surge)
  • Knives of any type
  • Lawn chair or rigid-framed seating devices (except ADA or as approved by the Wind Surge)
  • Laser pointers
  • Halloween Masks (except mascots or others approved by the Wind Surge)
  • Motorcycle helmets
  • Noise-making devices (unless approved by the Wind Surge)
  • Obscene or offensive language likely to provoke an aggressive response from others
  • Outside alcohol or other beverages
  • Selfie sticks
  • Skateboards, scooters, razors
  • Smokeless/chewing tobacco & vaporizers
  • Tents (unless approved by the Wind Surge)
  • Wagons
  • Weapons of any other type (tasers, nunchuks, pepper spray, mace, expandable batons, etc.)

Promotional Items

Promotional items, or giveaways are available on selected game dates to guests with a paid ticket on a first-come, first-serve basis. Wind Surge policy is to distribute one giveaway item per eligible fan entering Riverfront Stadium. An eligible fan is a fan that meets the advertised age limits or other requirements. Extra tickets for a game may not be redeemed for giveaway items.

Q

R

Rain Checks/Rainouts

If a game is rained out, fans will be able to exchange those tickets for another 2021 Regular Season Wind Surge Game based on availability.

Rain Delays

According to Double A Central Rules, the home team is the sole judge of the playing field conditions, prior to the exchange of lineups. The umpire-in-chief shall be the sole judge as to whether and when play shall be suspended during a game because of unsuitable weather conditions or the unfit condition of the playing field; as to whether and when the play shall be resumed after such suspension; and as to whether and when a game shall be terminated after such suspension. The umpire-in-chief shall at all times try to complete a game. His authority to resume play following one or more suspensions shall be absolute and he shall terminate a game only when there appears to be no possibility of completing the ballgame.

Restrooms

Stadium restrooms are in various areas along the main concourse. Please refer to the Riverfront Stadium Map.

S

Smoking

Smoking, including the use of E-cigs, and/or Vaping is strictly prohibited in Riverfront Stadium.

Safety First

Riverfront Stadium will feature enhanced security procedures and all fans will be subject to hand wands upon entry. Fans are encouraged to arrive early and be prepared to follow instructions as they enter the ballpark. The Wichita Wind Surge are committed to providing a safe and secure environment for each person who enters Riverfront Stadium.

Schedules

The Wichita Wind Surge schedule is available here!

Scorecards

Scorecards will be available for fans in the Wind Surge Yearbook, available for purchase in our team store.

Season Tickets

The Wind Surge offer full-season tickets for all home games. Ticket packages are the best way to secure the best seats to the best games. For more information, please call the Wind Surge Ticket Office for more information at (316) 221-8000.

Seating Policy

Guests should sit only in the seats for which they hold valid tickets. If there is any confusion as to where a fan’s seat is located, please ask the closest Wind Surge Fan Host. We ask fans to be considerate of entering the seating area while the game is in play so that all guests can enjoy their experience.

Special Events
Riverfront Stadium is the perfect venue for concerts, trade shows, business meetings, wedding receptions, corporate outings and more. Riverfront Stadium is available 12 months of the year for rentals. Please contact 316-221-8000 for information on how to rent.

Stadium Address

Riverfront Stadium

275 S McLean Blvd

Wichita, KS 67213

Stadium Map

Check out our Stadium Map here!

Standing

Fans visiting Riverfront Stadium are asked to enjoy the game from the comfort of the seat indicated on their ticket. Please keep in mind that when you stand, you block the view of other guests behind you. It is not the Wind Surge’s intent to limit fans’ enjoyment of the game and we encourage cheering after great plays, but continuous standing in seating areas will not be tolerated.

Suggestions

The Wind Surge are interested in our fans; ideas and suggestions for making visits to Riverfront Stadium more enjoyable. To submit your comments, you may:

  • Visit the Guest Services booth on the concourse behind home plate
  • Mail a letter to Wichita Wind Surge
  • Call (316) 221-8100
  • Email [email protected]

Suites

The suite level offers fans one of the best views of the ballpark. Suites can be booked through a sales representative of the Wichita Wind Surge. Click here for more info!

T

Tailgating

Tailgating is not permitted on Riverfront Stadium property.

Team Store

The Wind Surge Team Store is located at the River Plaza entrance along McLean Blvd. The Team Store is open Monday – Friday from 9 AM to 5 PM, when the team is away. When the team is home, the Team Store is open to the public 10 AM - 4P PM and is open during the game for fans in attendance. The Team Store along the first base line on the concourse is open to fans in attendance during all Wind Surge games.

Television

Games will be available for viewing on MiLBTV.

Tickets

Tickets to upcoming Wichita Wind Surge games and other events at Riverfront Stadium can be purchased several ways:

  • Buy Tickets Here
  • In Person: Tickets can be purchased at our Stadium Box Office located at 275 S McLean Blvd, Wichita, KS 67213

Ticket Scalping

The unauthorized resale of tickets in, on or around Riverfront Stadium property is not permitted under any circumstance and is prohibited by law. The Wind Surge and security will address any such violation appropriately.

Tours

Due to COVID-19 protocols, tours are not open to the public at this time.

U

Umbrellas

Umbrellas are permitted for Wind Surge Games. However, because of fan safety and sight line considerations umbrellas are not allowed to be open in the seating areas or obstruct other guests.

V

Video Board Announcements (online only)

Fans wanting to purchase a video board announcement can do so online through our team store for $10. Requests must be less than 50 characters and must be submitted at least 24 hours before first pitch. Video Board and PA Announcements are not available for sale in-person or on game day.

W

Weapons

Weapons (including firearms, large bats and knives of any kind) are not allowed into Riverfront Stadium. These weapons are not meant to be all-inclusive; other items may be deemed weapons and prohibited from Riverfront Stadium at the discretion of the Riverfront Stadium staff.

Will Call

Fans may pick up “Will Call” tickets at the Stadium Box Office. A photo ID is required of anyone picking up tickets at Will Call, and tickets will only be released to the individual named on the envelope

X

X-tra innings

A Minor League Baseball rule adopted a few years ago calls for when a game goes into “X-tra” innings that a runner will be placed at second base at the beginning of each inning beginning with the 10th inning to expedite the conclusion of the ballgame.

Y

Z